Frequently Asked Questions
Visiting hours
We recommend visiting our centers from 8am until 8pm, after that time we lock our doors as most patients and residents are asleep. But you are welcome to visit 24 hours a day. Please call in advance for after hours so we know you are on your way.
How do I find out about activities provided for the patient and resident?
We strive to create social programs and individualized activities to match the capabilities and needs of each patient and resident. This also has a powerful impact in the healing process of those involved in rehabilitation. Specific activities include: active resident councils, musical performances, current events update, reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also strongly encourage families to participate with the patients and residents in various activities.
A monthly calendar is posted to keep patients and residents informed of upcoming events. We always welcome friends and family to visit and attend our special events.
What role does Social Services play?
Our social services team provides essential information, manage requests and concerns, and help in care and transition planning for each patient and resident. They can arrange professional services for: Dental, Vision, Podiatry, Audiology, Power of Attorney and Psychosocial and Psychiatric Evaluation.
How is the laundry done? Can family members take laundry home?
We will do your laundry unless you tell us you want. If so, the staff will place a sign on the closet door notifying our housekeeping staff to leave the clothing for family pick up. We request that the family provide a hamper for clothes and pick it up every two days.
Avoid bringing clothing that requires cold or warm water, special care, or is subject to damage and fading. All clothing must be labeled. Please label the clothing with the patient or resident’s name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.
What articles of clothing should we bring?
We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled and entered into the personal inventory log. Other personal items should be marked or engraved for identification. We advise that valuable jewelry or cash is not kept in our centers.
Is there a limit to the number of people who can visit at one time?
Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the centers to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a patient or resident room at one time.
Is there any private space available to use?
You may reserve the family rooms for any special events (birthday, holidays, meals) with notice.
Can children visit?
We encourage children to visit. Nothing beats the sound of children’s laughter.
Can we bring a family pet to the facility?
We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations. Please see the activity director for approval.
How often will a physician or health professional visit?
Physicians generally see rehabilitating patients upon admission and at least once a week thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the centers. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.
Can I take my loved one home for a visit?
Residents may have a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the LOA (leave of absence) book, located at the nursing station.
Can my loved one receive mail?
Mail is delivered to residents personally on a daily basis except for weekends and holidays. Below is a list of our locations and addresses for your use.
Delta Nursing and Rehabilitation Center
514 North Bridge Street
Visalia, CA 93291
(559) 732-8614
Kings Nursing and Rehabilitation Center
851 Leslie Lane
Hanford, California 93230
(559) 582-4414
Tulare Nursing and Rehabilitation Center
680 East Merritt Avenue
Tulare, CA 93274
(559) 686-8581
Consider using our Send a Greeting feature on the website. You can type a message and through email, send us your email greeting that we will hand deliver to your loved one residing in one of our centers.
Is smoking permitted in the facility?
For the safety and welfare of all, we are a non-smoking facility. There are designated smoking areas in the outdoor areas.
Where should I park when I come to visit?
There is ample parking in the parking lot with wheelchair access. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped, employees and physicians.
Can I bring in my loved one’s favorite food?
Yes, food is an important part of a patient’s healing. Consistent with the provision of special diets, always consult with the nursing staff before bringing food to patients and residents. Any food kept in the rooms must be in properly sealed containers.
Is there someone who provides haircuts?
Yes, we have beauticians available.
Will my loved one’s room have a television?
All of the rooms currently feature free cable television.
Will my loved one have telephone access?
All of the rooms currently feature a telephone hookup. Please inquire about service activation with the local phone company. Patients and residents may bring their cell phones as long as long as they are clearly marked with the patient’s or resident’s name.
Will my loved one have internet access?
WiFi Internet is provided. We provide patient computers, Skype, and email.
How often will the Rehabilitation staff work with my loved one?
Our rehabilitation director will inform you of the rehabilitation program designed for your loved one.
Will Medicare cover my stay in the facility?
Patients must have a Medicare card that reads “Hospital Insurance.” They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a daily co-insurance co-pay is required. Medicare does not cover skilled nursing fees over 100 days. Many patients have additional insurance that covers the daily co-insurance. Please see the Business Office Manager.
Who do I talk to about food preferences? Are there alternate options to each day’s menu?
Upon admission our Registered Dietitian will interview your loved one regarding special needs with regard to food preferences. We offer restaurant-style dining from our select menu. Our own food service personnel prepare all the meals. Special care is taken to serve flavorful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physicians.
Should you wish for another food item on a particular day’s menu, please make the CNA aware of your request. This information will be passed on to the Dietary Director and they will try their best to accommodate needs.
Our Dietitian and Dietary Director also monitor nutritional status using monthly weights, daily intake records, and relevant lab data. The results of these assessments are discussed at care conferences.
What do we do if we have personnel concerns?
Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department.
What is an Ombudsman?
An Ombudsman is an advocate for residents. They are a third-party person NOT employed by the facility who comes by periodically to monitor the activities of the facility. They are not able to tell the facility what to do but are able to be a voice for a resident with a concern.
Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?
Please see our Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager.
Our Business Office Manager will guide you through the necessary forms required on admission and review the rules and regulations regarding Medicare, Medicaid, and various insurances.
